If hosting issues arise, which affects the performance or availability of your site, we will contact your host on your behalf to resolve the issues. In order for us to communicate on your behalf, you must provide us with your host information, including your login and password for your hosting account. This information is treated strictly confidentially and is only used when necessary to manage your web hosting account. We would be surprised how many customers are using such an agreement and how it has been very beneficial for the customer, because he knows that there is much support, regardless of the country, since we support websites in Great Britain (Britain/England), Holland, Australia, Switzerland and, of course, South Africa. Our experience has shown that negotiating a maintenance contract helps create the right expectations of a successful partnership with your web company. For this reason, it is important to discuss your maintenance needs at the very beginning of your project when you request an offer. Then add this important element to your overall budget. Once the warranty has expired, we advise you to make a quarterly call with your web company to check maintenance requirements, get an updated version of your code, and get a list of updates made by your support team/developer. As you can see, there are many moving parts to consider when maintaining, assisting or other. That`s why it`s so important for your customers to specify what you have to offer in your support and maintenance contract. One of the easiest ways to avoid an important detail of your web support contract is to use a template.
All you have to do is find one that meets your needs, and then adjust the predefined sections. Similarly, you can correct a faulty form or other feature you`ve created. The most important things to note when you decide to offer help are when and through which channels you will be available. Make sure you clearly define your times and the requirement process. Most web companies offer either a monthly flat fee covering a certain number of hours of technical support or an hour bank pricing model, including discounts on quantities.